YOUR SATISFACTION IS OUR GOAL! If you are not completely satisfied with your purchase, simply contact us within 30 days of your invoice date for a no hassle exchange or return.
Please follow these instructions to qualify for a return or exchange: 1) Send an email request to [email protected] with the following information:
Return Conditions:
Return Procedures:
To prevent any delays in your refund or exchange, please follow these instructions:
Defective Merchandise:
Every effort is made to ensure that you receive products free from manufacturer's defects. However, if you receive a product that is defective, you must report this problem within 3 days of receipt using the notification procedure outlined above.
Please follow these instructions to qualify for a return or exchange: 1) Send an email request to [email protected] with the following information:
- Full Name
- Phone Number
- Email Address
- Order Number
- Name of the product you are returning
- Reason for the return
Return Conditions:
- Request for returning an item must be submitted within 30 days of the invoice date.
- Upon receiving your email request for a Return or Exchange, a Customer Service Representative will email you return instructions with the address on where you need to ship your item back to.
- Except in the case of a manufacturer's defect, return shipping charges are not refundable and initial shipping fees are not refundable.
- All return items must be in "re-sellable condition" ** to qualify for a return or exchange.
- Once we receive your returned item, it will be examined to determine if it is in re-sellable condition. Please allow up to 7 business days for inspection and processing of the returned item.
- If the item is re-sellable, a refund will be issued to your credit card (minus the original shipping fees) within 30 days of receiving your returned item.
- If the item is found not to be in re-sellable condition, a Customer Service Representative will contact you to notify you of the inspection. Items that are not re-sellable will be shipped back to you, at your request.
Return Procedures:
To prevent any delays in your refund or exchange, please follow these instructions:
- Returns must include a copy of the original invoice with the "Reason for Return" written on the invoice.
- Returns must include all components of the original manufacturers' package.
- For your protection, we strongly suggest you insure your package for shipment. Swords, Knives, and Daggers cannot be responsible for returned packages that are lost in the mail.
Defective Merchandise:
Every effort is made to ensure that you receive products free from manufacturer's defects. However, if you receive a product that is defective, you must report this problem within 3 days of receipt using the notification procedure outlined above.